i did it for john warner when he was secretary of the navy. and i emphasized strongly with the people who handle our casework what an important job it was that they were doing. and in the time that we have been in the senate, our staff has resolved more than 40,000 personal cases. more than 40,000 people who have not known in many cases even how to approach their government, have received personal assistance that's helped them solve other problems in their lives. and, in fact, andrea troter, joann pulliam, debra lawson, debry boroughs on our staff, each one of them resolved more than 3,000 cases during the time that i have been in the senate. on legislative and political issues, i would say that when i came to the united states senate, i had made promises on the campaign trail, and we kept those promises. and the greatest achievements, in my view, during this term were made right out of our office not because we were responding to the suggestions of some committee work or from the executive branch, say they wanted something, but because we con